System restart cannot be completed while another software installation is in progress

System restart cannot be completed while another software installation is in progress. Please allow the software installation to complete before attempting a system restart

User gets an error prompt "A system restart cannot be completed while another software installation is in progress. Please allow the software installation to complete before attempting a system restart."

 

Cause:

Under very specific conditions, the persistent job counter is not decremented when a job is finished. The coordinating system prevents these client computers from being restarted because it believes that a job is still running based on the JobCounter value.

Solution:

1.     Stop the SMS Agent Host (CcmExec.exe) service on a System Center Configuration Manager 2007 SP1 client computer.

2.     Location the following registry subkey and change its value to 0:
HKEY_LOCAL_MACHINE\Software\Microsoft\Sms\Mobile Client\Reboot Management\JobCounter

3.     Start the SMS Agent Host (ccmExec.exe) service on the client computer.

Microsoft URL: http://support.microsoft.com/kb/970635/

 

 

Published By

Godwin Dinesh.MCA

Sr.System Administrator